Ordering & Availability

Last updated
12/09/2025

1. Introduction

1.1 These Online Ordering Terms (Terms of Sale) apply to all purchases of goods (Products) made through the Worklocker website at https://worklocker.com.au (Website).
1.2 By placing an order via the Website, you agree to be bound by these Terms of Sale, in addition to our Website Terms of Use and Privacy Policy.
1.3 Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

2. Placing an Order

By placing an order through the Website, you are making an offer to purchase the selected Products for the displayed price, including applicable delivery or service fees.
Orders will be allocated by Worklocker to a participating Worklocker store, at our discretion, based on stock availability, delivery location, and operational requirements.
Ownership of Products remains with Worklocker until payment is received in full.

3. Stock Availability

We make every effort to ensure stock information is current. However, in-store inventory may fluctuate and result in discrepancies.
We reserve the right to cancel or modify any order where stock is unavailable, discontinued, or incorrectly displayed.

4. Order Acceptance and Cancellations

We may accept, reject or limit any order for reasons including but not limited to:
- Product unavailability;
- Errors in pricing or description;
- Incorrect or incomplete personal details;
- Unauthorised or unsuccessful payment;
- Fraudulent or suspicious activity.

If a Product becomes unavailable after you have placed your order, Worklocker will contact you to discuss an alternative. If no alternative is available and you have paid, a full refund will be provided to your original payment method.
Once your order has been dispatched, it cannot be cancelled. You may still return goods in accordance with our Returns Policy (see clause 8).

5. Delivery

Orders are delivered within Australia only.
Delivery charges and methods may vary between stores. Orders over $100 may qualify for free delivery, subject to store participation.
Standard delivery is via Australia Post or an equivalent courier, generally 3–4 business days. Rural or remote deliveries may take longer.
If items need to be specially ordered, please allow up to 15 business days for dispatch.
Delivery timeframes are estimates only. If delays occur, Worklocker will contact you with options.
Worklocker is not liable for delivery delays outside its reasonable control (e.g. weather events, carrier issues, force majeure).
You must inspect Products upon delivery and report defects, damage, or discrepancies to us within 5 business days.

6. Click & Collect

Click & Collect is available at participating stores at no charge.
When your order is ready, you will be notified by email and/or SMS with collection instructions.
Orders must be collected within 14 days of notification. If not collected, items may be returned to stock and your order cancelled or refunded.

7. Pricing and Payments

All prices are in Australian dollars (AUD) and include GST. Prices are current at the time of publication but may change without notice.
Worklocker retail stores operate independently and are not required to match Website pricing.
We accept Visa, Mastercard, Afterpay, PayPal, and Apple Pay (not American Express or Diners Club).
Payments are processed securely via Shopify Payments. We do not store your card details.
Payment must be received in full before dispatch.

8. Returns and Refunds

In addition to your ACL rights, Worklocker offers a 14-day change-of-mind return policy for online purchases.

Eligibility for Returns:
- Returned within 14 days of receipt;
- In original, unworn condition with tags attached;
- In original packaging;
- Accompanied by your order number.

To request a return, email online@worklocker.com.au with your order details and reason. Do not return goods until confirmation is received.
Customers are responsible for carefully packaging returned items and taking reasonable care until received.
Returns must be sent by post to the store instructed by Worklocker. Online orders cannot be returned in-store.

9. Non-Returnable Items

The following items cannot be returned or refunded (unless faulty under ACL):
- Custom or personalised items;
- PPE (e.g. masks, gloves);
- Underwear;
- Perishable items (e.g. sunscreen);
- Clearance or sale items;
- Gift cards.

10. Faulty or Damaged Items

If you receive a faulty, damaged or incorrect item, notify online@worklocker.com.au within 14 days with photos (if possible) and proof of purchase.
We will assess and may offer repair, replacement, or refund in line with the ACL.
If your return is due to fault, damage or error, replacement goods will be delivered at no charge.

11. Exchanges

We do not offer direct exchanges. Return the item for a refund and place a new order.

12. Refund Process

Once your return is received and approved, refunds will be processed to your original payment method. Refunds may take up to 10 business days depending on your bank.
Refunds for online purchases are processed by Worklocker head office. Individual stores cannot process online refunds.
You will receive a refund confirmation by email within 24 hours of your return being received.

13. Delivery Charges for Returns

- Return postage is the customer’s responsibility (except for faulty/incorrect items).
- Original delivery fees are non-refundable.
- Replacement for faulty/damaged/incorrect items will be sent free of charge.

14. Australian Consumer Law

Nothing in these Terms limits your rights under the ACL. You may be entitled to a repair, replacement or refund if goods are faulty, unsafe, or do not match their description.

15. Governing Law

These Terms of Sale are governed by the laws of New South Wales, Australia.
You submit to the exclusive jurisdiction of the courts of New South Wales.